This solution articles purpose is to define the steps taken to establish a connection to the SEF Energy Virtual Private Network (VPN), providing a simplified guideline for end users to follow. 


TABLE OF CONTENTS

  1. Windows Navigation
  2. Establishing VPN Connection
  3. Common Troubleshooting Steps
  4. Help Desk Ticket Submission/Support



1. Windows Navigation


Select the Start button, then select Settings



Click "Network & Internet" button



Select the VPN connection for SEF

 

Examples for the SEF connection could be Oil Center, Tulsa Connect, OSO, etc.



2. Establishing VPN Connection


Once you have click "Connect" on your preferred VPN connection, you should be prompted with a Sign-in dialogue box, asking for your domain credentials. 


Please remember that your domain must precede your username. (Examples: downing\janedoe, dihold\joedoe)


End Users connecting to Tulsa Connect have local credentials and do not require domain to precede the username.



3. Common Troubleshooting Steps


The most common failure we see with VPN connections is attributed to the stored credentials. This can be resolved by taking the following steps....


  • Select the VPN connection
  • Click "Advanced Options"


In the advanced options for the VPN connection, click the "Clear Sign-in Info" button. 


4. Help Desk Ticket Submission/Support


If errors are encountered after taking the steps above, please contact SEF Energy Help Desk for support through the following methods:



Please provide the following details when submitting your ticket

  • Username
  • Domain
  • Device ID (Asset Tag)
    • Numbers identified on SEF Asset Tag
  • Current Network/Location
  • Best method for Help Desk to make Contact