PURPOSE:

To provide guidance on viewing quarantined messages within your Microsoft Exchange/Exchange Online client and

take the necessary actions to release as needed.


SCOPE:

This document will encompass the following: (1) Guidance for Quarantine Review and Release


Guidance for Quarantine Review and Release: Follow the guidance in this topic to learn how to find

and release messages that were quarantined instead of being delivered to you. To see your spam-quarantined

messages in quarantine, do the following:


  1. Go to your quarantine page at https://protection.office.com/#/quarantine
  2. Sign in, using your Office 365 credentials (user ID and password)
  3. On your Quarantine page, you'll see a list of any messages that were sent to you but were identified as spam  and redirected to the quarantine.
  4. Sort or search messages as needed.
  5. Double-click a specific quarantined message to view details about it and take actions. If the message wasn't spam, you can release it (have it sent to your mailbox) and report it as not junk to the Microsoft Spam Analysis Team.
  6.  Or you can select one or more messages, and then choose an action from the Actions dropdown list.


CONCLUSION:

This guide is intended to help individual end users become more self-sufficient at identifying and clearing

potentially harmful emails, as well as clearing non-harmful material. If the above steps do not present the email

you are looking for, or if you experience any difficulties when performing the above steps, please contact your help

desk immediately to help resolve. If you are experiencing any issues, or have any concerns please e-mail the IT

Helpdesk at support@sefenergy.freshdesk.com