This solutions article will go over the process to cancel the Inbound Delivery for a Stock Transfer Order that has been received. 


This could be due to receiving in the wrong STO or receiving in the incorrect product before it has arrived on an STO. 


If you input the incorrect quantities when confirming the Inbound task, you can adjust the confirmation without backing out of the whole process by following this article Warehouse Orders - Inbound and Outbound Confirmation Adjustments : SEF Energy (freshdesk.com)

To start, you'll need to pull up the Stock Transfer Order in the Inbound Logistics Work Center and Inbound Delivery Notification View. 


Work Center: Inbound Logistics

View: Inbound Delivery Notification


  1.  Click the "Inbound Logistics" Work Center
  2.  Click the "Inbound Delivery Notifications" View



On the Inbound Delivery Notifications page, you'll search for the Stock Transfer Order number, which is the "Outbound Delivery" number that was generated when it was created at the sender branch. 


If you haven't already, select the drop down box in the upper left and change it to "All Delivery Notifications By Selection", then search for the Stock Transfer number in the search box. 


Once it pulls up, select the line and then click the "Edit" button. 


  1. Change the drop-down box to "All Delivery Notifications By Selection"
  2. Search for the STO number or Outbound Delivery Number
  3. Select the correct line that pulls up
  4. Click the "Edit" button



This will pull up the "Stock Transfer Delivery Notification" page and on this page, select the "Document Flow" tab to pull up the document flow for the STO. 


Once you pull up the "Document Flow", select the drop-down box under "Document Flow" and select "Extended View". This will display all the documents associated with the STO. 


  1. Select the "Document Flow" tab
  2. Change the drop-down box to "Extended View"



On the "Document Flow" tab, you can see all of the documents and because you see all the documents, you can also access them from this page. Once you make an adjustment to one document and save, then close it, it'll bring you right back to this page. So it's a good jumping off point for starting the process.


To start, we'll need to undo the release on the "Inbound Delivery". Once this has been unreleased, we'll then need to adjust the Warehouse Order. 


Because the "Warehouse Order" is in a finished status, we're unable to reverse the Warehouse Confirmation. So we have to adjust them at the line item level. 


Once you're finished making the adjustments to the Warehouse Order, then we'll need to cancel the Inbound Delivery. 


  1. Undo the Inbound Delivery Release
  2. Adjust the line items in the Warehouse Order
  3. Cancel the Inbound Delivery


So, to start, we'll click on the "Inbound Delivery" number. 

  1. Click on the "Inbound Delivery" number.



After clicking the "Inbound Delivery" number, it'll bring you tot he "Stocks Transfer Delivery Overview" page. On this page, click the "Edit" button. 


  1. Click the "Edit" button



Once it loads after clicking the "Edit" button, click the "Undo Release" button and then click "Save and Close". 


  1. Click the "Undo Release" button
  2. Click the "Save and Close" button. 



Clicking "Save and Close" will bring you back to the "Document Flow" page. Now, you'll click the "Warehouse Order" number to open the "Warehouse Order" document. 


  1. Click the "Warehouse Order" number.



Once the Warehouse Order page opens, click the "View All" button in the top right. 


  1. Click "View All"



Then, you'll need to click the "Adjustment Confirmation" button after clicking "View All". 


  1. Click "Adjustment Confirmation"


This brings up the "Adjustment Confirmation for Warehouse Order ID: XXXXX" page. 


You'll start by selecting the line, then clicking the "Enable Entry" button. This will open up the "Quantity Differences" field for adjustments. In here, you'll input a negative quantity to zero out the "Fulfilled Quantity".


Do this for each line in order to cancel the whole order. 


Once you're finished, click the "Save" button and then the "Close" button to bring back up the "Document Flow" page. 

If you're needing to just back out one product, you'll just zero out the one line instead of all lines.

 

  1. Select the line
  2. Click the "Enable Entry" button
  3. Input a negative value in the "Quantity Difference" Field to zero out the "Fulfilled Quantity"
  4. Click the "Save" and "Close" button. 



Now, we're on to the last part, which is Cancelling the "Inbound Delivery".

  1. Click the "Inbound Delivery" number 



After clicking the "Inbound Delivery" number, click the "Edit" button on the "Stock Transfer Delivery Overview" page. 


  1. Click the "Edit" button


After it brings up the "Stock Transfer Delivery" page, click the "Cancel" button and then click the "Save and Close" button. 


  1. Click the "Cancel" button
  2. Click the "Save and Close" button. 
You'll need to cancel the individual line item if you're just needing to walk back one and don't want to cancel the whole order.



Once you cancel the "Inbound Delivery", the STO is now back to being able to be received in, the products are back in "In-Transit" and you're finished. 


If you need to verify or want to be 100% sure, you can head over to the "General" tab from the "Document Flow" tab. Here, you'll see the status for the Stock Transfer Delivery Notification and it should look like below. 


Release Status: Not Released

Delivery Status: Not Started


You may need to close and re-open the document for it to update completely.